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Donor experience

Make the decision to give informed.

Put the purpose, organizer and use of funds within reach before checkout.

Show the purpose first

Donors should be able to identify the organizer, intended use of funds and campaign target. Use relevant images and plain language to make the request understandable.

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Explain the next step

The donor completes the available checkout and receives the configured confirmation after payment succeeds. Avoid publishing separate payment instructions that cannot be reconciled with the campaign.

Provide a route to help

Keep support details visible and ask donors to retain their reference. Questions about the use of funds belong to the organizer; payment status questions can be investigated through the transaction record.

Ask the campaign organizer about the purpose and use of funds.