Confirm the completed contribution
Payment confirmation can trigger the configured notification flow. Check sender settings and delivery channels for your account before promising a particular confirmation method to donors.
Communicate relevant progress
Use the available audience and notification tools for information connected to the campaign. Respect contact preferences and keep the purpose of each message clear.
Review delivery issues
When a donor does not receive a message, verify the payment and contact information before assuming the contribution failed. Notification delivery and payment completion are separate states.